We have deployed a multitude of server side updates to matchmaking and squads that have significantly improved outstanding issues. We are continuing to work on fixing any remaining issues.
DLC Items Missing
We are investigating reports of some users missing Season Pass, Brothers To The End and Gears of War 4 Xbox One S exclusive content. If you are missing content, please read this FAQ for more information - you can also submit your Gamertag and missing content there.
Audio Settings Reverting
We have logged an issue where audio settings automatically revert every time the game is loaded.
WINDOWS 10 SPECIFIC
Store: Download Errors and Download Restarts
We are actively working with the Windows Store team to investigate some instances where users are unable to initiate or finish their download. Solutions or information provided from the Store team on specific error codes have been listed below.
Before continuing, please ensure you have followed the instructions found in this thread.
Additionally some users have reported workarounds that have fixed their issues which we've shared below. These are user submitted workarounds that may or may not help if you are encountering issues, and are not officially endorsed as solutions.
Bchaps - Try Again Later
iAntique - Try Again Later
Killer331 - Try Again Later, Something Happened On Our End
Store Error 80070490
If you are encountering this error, the Windows Store team have provided a workaround solution:
- Windows+R and type regedit
- Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Appx\PackageVolumes
- Right click and Modify DefaultVolumeKey to 1
- Restart your download
Store Error 80073cf9
This error occurs when the install location is set to a HDD with Native 4K Sectors. Please choose a different Hard Drive install location. You can also join the Windows Insider program which currently has this fixed in build 14951
Store Error 803f8007
This indicates your Gears 4 digital license entitlement has been revoked. We detected some Gears 4 Windows 10 keys were obtained illegitimately via our NVIDIA promotion, and these keys have been revoked. If you believe your key was incorrectly revoked, we highly recommend you contact NVIDIA support with proof of purchase to help out with this.
Windows Store - Error trying to download Title Update
If you launch the game on Windows 10 without the update, you will get a message that an update is required to play with a link to the store. Clicking this link only minimizes the game when it takes you to the Store - please close the game fully before updating to avoid errors.
Windows Insider Build 14936
Insider Build 14936 of Windows has a known issue with UWP games.
Solution: Update to Windows Insider Build 14951
One or more of my Achievements won't unlock
Some players are reporting PC achievements are not working.
Solution: Ensure that your Telemetry and Application Telemetry Settings are enabled and that the service "Connected User Experiences and Telemetry" is enabled. Make sure that any privacy tools you are using allow telemetry to be sent. This will rectify the issue and should unlock any 'stuck' achievements.
Minimum Spec – Textures do not appear to stream properly
When running the game on a minimum spec 2GB VRAM video card for the first time, textures may not appear to stream properly.
Solution: Restart the game to resolve the issue.
Co-Op: Second player gets kicked to menu upon load in
Some users have reported their co-op partner being kicked to main menu upon loading Campaign.
Solution: Ensure your Firewall is turned ON and your NAT settings are Open or Moderate to prevent this issue.
Co-Op: Non-Host player appears to freeze after a Checkpoint Restart for Host player
If hosting a co-op game with another PC user that has a slow computer, the other user may appear to freeze for a few seconds when restarting checkpoints if the host has vsync disabled.
Workaround: The host can pause the game to avoid this becoming a detriment (reloading into combat, for example).
Potential performance impact if SLI is enabled in the Nvidia Control Panel
Gears of War currently does not support explicit multi-GPU. However, we have found an issue where single-GPU performance will drop if SLI is enabled in the NVIDIA Control Panel. As a result, please disable SLI prior to playing Gears of War 4 if you have multiple-GPUs. NVIDIA and The Coalition are working on the issue and will inform the community as soon as we have the issue resolved.
Gears of War 4 must be installed to an NTFS drive otherwise it may fail to install, run or update properly.
You make sure that the Windows EFS service is running in order to run the title. Do not disable it.
Some players have reported that the title will not boot when the Windows automatic update service is disabled. Enabling the automatic update service will resolve this issue.