The Live Team are continuing to work on a number of issues both internally and with our partners. While this isn't the full list, here are some of the bigger ticket items our team are focused on right now.
We hear the feedback on Kill Trading and are continuing to evaluate the system in Gears 4.
In an online environment, Kill Trading is meant to provide equal conditions by allowing a tiny amount of time to check for kill shots from both players at close range. This number is in the double digit milliseconds.
This system compensates for travel time over the internet to ensure the first shot that gets to the server isn't automatically considered the winner. Basically, we're trying to avoid the person with the fastest internet winning 1v1 battles if both players fire at essentially the same time. If a killing shot does not return from the 'already dead' player within this window, no trade will occur.
While Kill Trading can be fustrating, we have seen a reduction in reports of situations where you landed a killing shot and didn't get awarded a kill.
With all that said, we are continuing to listen and evaluating all options. A server-side change launches with this Update that essentially reduces the Kill Trade window to zero (trades will only happen if both shots arrive at the same server tick) for Competitive playlists as a test case. We'll continue to monitor feedback to this latest change.
Since it's introduction, our data has shown Quality of Service matchmaking is providing better quality connection matchups than the region based system that came before it.
However, data isn't everything. We hear your feedback on Quality of Service - from long matchmaking waits (especially in low population regions and/or those far away from other regions) to difficulty finding a match at certain times of the day. As temporary support for players encountering this issue, we'll be posting a regionally focused 'Best Times And Modes To Play' guide to aid in these situations.
In the long term, we'll be looking at our QoS tuning and evaluating how we can improve the experience for our players around the world. Know that we are currently discussing this at the studio and assessing any potential next steps we may make.
Windows 10 Issues
We are still working on a resolution for two notable Nvidia / PC issues. Both the studio and our partners are working hard together to fix these issues as soon as we can. Thank you for your continued patience. If you are experiencing issues, head to this thread for two known workarounds to the problem.
Missing Reward Weapon Skins
We are looking into the reported Reward Weapon Skin issues - most notably for the Flaming Snub and Cluckshot weapon skins. The volume of issues for this was higher than expected, so we're looking into a broader solution rather than individual fixes for each user. We'll update players as soon as we can with more info.
Midnight Omen and Flaming Skins from Gearsmas are currently due to roll out as planned later this month, pending any issues we have resolving the currently missing skins for some users.